National Helpline

Call us:

0300 302 3731


0208 538 3731

Walk in SEN advice centres

Click here for details and locations.

Terms of Use


The SOSSEN website ("the Website") is provided by:
SOS! Special Educational Needs
11a Creek Road,
Surrey KT8 9BE
Reference to "our", "us" and "we" on the Website is a reference to SOSSEN.
Set out here are the terms and conditions ("the Conditions") that govern your use of the Website, and the services provided or offered by us.
These Conditions (and all communications) are in English and governed by, and will be construed in accordance with, English Law, and the English courts shall have jurisdiction in any legal proceedings.


The content of the Website is provided for guidance and information only, and does not constitute advice nor a recommendation to you that the services identified on the Website are suitable for you in your personal circumstances.
Although every effort is made to ensure that the content of the Website is accurate and reflects the law at the time of use, it may or may not reflect current events or changes in the law.
We disclaim all liability for actions taken or not taken based on the content of the Website.
Reasonable efforts will be made to keep the Website available for use; however access is not guaranteed to be available all the time. We will not be liable for any periodic unavailability of the Website.
Due to the nature of the internet and the possibility of third party interference, the Website is not guaranteed to be free of all viruses and technical defects of any description. We will not be liable for any damage or loss caused by such third party interference as a result of your use of the Website.
If there are links from the Website to other websites operated by third parties, we do not guarantee you will be able to access the other website via any link on the Website. We do not guarantee the content or accuracy of any third party's website, nor do we accept any responsibility for your use of that website.

Our Services

Our staff are unpaid volunteers. We are a charitable organisation. Any information and/or assistance that we provide to you, either through your use of our helpline or otherwise, is provided in good faith, but does not represent legal advice or a legal service. You accept that any reliance that you place on such information or assistance, without seeking advice from a qualified legal professional, must be at your own risk. We disclaim all liability for any actions taken or not taken based on any service that we provide to you.


You acknowledge that the exclusions and/or limitations in these Conditions are reasonable having regard to the fact that the Website and the services that we provide are freely accessible at no cost, that we are a charitable organisation and that our staff are unpaid volunteers.

Intellectual Property

Use of the Website and of the services that we provide is subject to the notices of ownership of intellectual property rights detailed from time to time on the Website.
All rights in the design, text, graphics and other materials on the Website are the copyright of SOS!SEN.
Reproduction of part or all of the content of the Website in any form is prohibited without prior consent.

Other Conditions

If any part of these Conditions (and/or notices on the Website) are found to be invalid or unenforceable, then such part will be deemed replaced by a valid and enforceable provision that most closely matches the intent or the original part and the remainder of the provision shall continue in full force and effect.
We reserve the right to change the Conditions under which the Website or any service that we provide is offered.
No forbearance or delay by us in enforcing the provisions of these Conditions will prejudice the rights, powers or remedies available to us and such rights, powers or remedies will be cumulative.
Headings in these Conditions are for convenience only and shall not affect their interpretation.
Your use of the Website or of any service that we provide signifies your consent and agreement to these Conditions.
These Conditions represent the entire agreement between us.


A cookie is a small text file which is automatically saved on your computer when you visit a website and contary to popular belief is not a program or a piece of malicious code. Typically they contain two pieces of information: a site name and a unique user ID and can be read using a text editor like Notepad.

We currently do not use cookies on our main website as it is for information only. Our secondary website used by staff and volunteers
uses session cookies to store the user login information to assist with the navigation through the site. These are only stored on a
temporary basis and are removed at the end of a user session.

Third Party cookies

As part of our Online Booking system, we use the services of to validate and process credit and debit card payments.
For a detailed description of the privacy policy of stripe com see their website

Removing cookies

If you have any concerns about cookies, or want to remove cookies from your computer, please visit All About Cookies which explains how to do this.

Collection of personal information

We confirm that we are committed to protect your privacy and keeping your data secure. We use a variety of security measures and procedures to help protect your personal information from unauthorised access.

When you contact us via our telephone helpline or make a visit to an advice centre, your contact details and your child's details are documented along with the reason for your call/visit and any advice given. This information is held should you need to contact us again, and is also used anonymously in the compilation of statistics to monitor the effectiveness of our services.

If you contact us via an email link on our website or whilst making an event booking, your personal information will only be used for us to contact you.
No personal data you send us will be disclosed to a third party without your permission.

If you wish us to remove any personal details we hold about you, please email us at