Frequently Asked Questions

Can I pay online and collect from an Advice Centre?

Yes, and we will refund the p&p costs

Just place your order in the normal way and once it is accepted go to the Contact Us page and send an email stating that you would like to collect from an Advice Centre.
We will let them know that you will be collecting your items, and refund the postage charge.
Your order will then be assigned a status of delivered.

I wish to cancel my order what should I do?

Use the Contact Us page to notify us that you wish to cancel your order, you can do this anytime up until the order status is marked as despatched.
If we have already sent your order then you will need to follow the Returns process

If your Question is not covered by the Answers above, please Contact Us and we will respond as soon as possible.

Store Information

Please Note: the Online Store will be closed for maintenance on Monday 22 April 2019 (Easter Monday).

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About Us
SOS! Special Educational Needs

100% of the sales will benefit SOS! Special Educational Needs

Coming Soon
New booklet Information

SEN provision for young people over 16
- a new booklet by Eleanor Wright