Privacy Notice

SOS!SEN is committed to protecting your privacy and complying fully with legal requirements in processing your personal information.

We may collect personal information on the following:-

· Your name
· Your address
· Your email address
· Your telephone number[s]
· Other information relating to your purchase and purchase history

SOS!SEN will use this information for the following reasons:

· To provide you with the services you have requested
· To carry out regular monitoring
· To analyse our services and their demographic reach
· To improve our services
· To assist with complaints and dispute resolution
· To keep you updated with developments in SOS!SEN
· To comply with our legal obligations
· Administration purpose, e.g. processing an order and payment
We will only collect personal data to serve a specific business, commercial or legal purpose and only gather the minimum amount needed.
We will not use your personal data for any purpose without your consent. If you no longer want to hear from us, please let us know by emailing


SOS!SEN has appropriate technical and organisational measures in place to prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information.

Retention of personal information

We will not keep your personal information for longer than is necessary.


A cookie is a small text file which is automatically saved on your computer when you visit a website and contary to popular belief is not a program or a piece of malicious code. Typically they contain two pieces of information: a site name and a unique user ID and can be read using a text editor like Notepad.
We currently use cookies on our Online Shop website to retain information on items placed in your shopping basket and also use session cookies to store the user login information to assist with the navigation through the site. The session cookies are only stored on a temporary basis and are removed at the end of a user session. Third Party cookies As part of our Online Payment system, we use the services of to validate and process credit and debit card payments. For a detailed description of the privacy policy of stripe com see their website. Removing cookies If you have any concerns about cookies, or want to remove cookies from your computer, please visit All About Cookies which explains how to do this.

Links to other websites

Our website may contain links to other sites. SOS!SEN is not responsible for the data protection and privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites. This statement applies solely to our website.
Complaints about how we process your personal information In the first instance, an individual should contact SOS!SEN. Complaints should be addressed to:
The Co-ordinator
11A Creek Road
East Molesey
Surrey KT8 9BE
This statement may change from time to time. You should therefore review it regulary
Store Information

Please Note: the Online Store will be closed for maintenance on Monday 22 April 2019 (Easter Monday).

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About Us
SOS! Special Educational Needs

100% of the sales will benefit SOS! Special Educational Needs

Coming Soon
New booklet Information

SEN provision for young people over 16
- a new booklet by Eleanor Wright