Delivery Information & Returns

UK Standard Delivery £2.50

(Free when you spend over £50)

All packages will be sent via Royal Mail 2nd class recorded
Delivery is within 2-4 working days of despatch, although the vast majority is delivered within 3 working days
Items ordered during the weekend will be despatched the next business day
Please note that your items may come in separate packages if item(s) have been on back order
We take no responsibility for the post office or courier companies delivering the items or not leaving calling cards
For items that are returned through non-delivery, we will advise you accordingly. We reserve the right to charge extra carriage fees
New P&P rates have been introduced with effect from 1st September 2018 and are based upon order value as follows:
Order value up to £10.00 (inclusive) and the P&P will be £2.50
Orders over £10 up to £30 (inclusive) will be charged at only £3.00
Orders over £30 up to £50 (inclusive) will be charged at only £6.00
Spend over £50.00 and postage and packaging will be free to you the customer.

Returns

All returns must be made in the 7 days after receiving the item. You MUST contact us before returning goods to obtain a Returns Authorisation Number.
We can replace, exchange or refund. All returns must be in their original packaging and in saleable condition. The cost of return is payable by the buyer.
Visible damage, misuse and wear and tear are not covered under our return policy. Unless faulty, goods sent with free shipping will have the postage and packing costs deducted from any refund to cover the fees as P&P are not free for us.

Postage and Packaging costs are regularly reviewed and the latest information will be posted here.




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SOS! Special Educational Needs

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www.sossen.org.uk


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